Shipping policy

Effective Date: 25, Dec, 2025

At Chitrastock, we specialize in providing digital marble and surface design files. As all our products are digital, no physical shipping is involved.

1. Digital Delivery Only

  • All products available on Chitrastock are digital downloads.

  • No physical items are manufactured, packed, or shipped.

2. Delivery Method

  • Once payment is successfully completed, customers will receive:

    • Instant download access on the website, or

    • A download link sent to the registered email address

  • Download availability may vary depending on file size and internet speed.

3. Delivery Time

  • Most digital products are available immediately after payment confirmation.

  • In rare cases of technical delay, access will be provided within 24 hours.

4. Shipping Charges

  • Since no physical shipping is required, shipping charges do not apply.

  • All prices displayed on the website are final for digital delivery.

5. Failed or Delayed Downloads

If you face any issues such as:

  • Download link not received

  • File not downloading

  • Corrupted or incorrect file

Please contact our support team within 48 hours of purchase for assistance.

6. International Access

  • Digital products can be purchased and downloaded from any country worldwide, subject to local internet regulations.